Contact Us

Contact ProCannabis

Get Cannabis Support 7 Days a Week

Reach the ProCannabis customer support team by phone, email, or live chat from 12:30 PM to 10:00 PM Eastern, seven days a week. Our NYC-based team handles product questions, cannabinoid guidance, order status, shipping restrictions, returns, and loyalty program inquiries. Phone and live chat responses are immediate during business hours. Email responses are typically same-day in 2026.

How to Contact ProCannabis

Choose the contact method that fits your question and urgency. Phone works best for time-sensitive order questions, live chat is fastest for product recommendations, and email is best for detailed questions that need documentation like COAs or lab reports.

Phone or Text: (646) 685-3977 — immediate response during business hours
Email: procannabisnyc@gmail.com — typically same-day response
Live Chat: Available in the bottom-right corner of any page during business hours
Contact Form: Use the form below for detailed inquiries — response within 24 hours

Customer Support Hours

The ProCannabis support team is available 12:30 PM to 10:00 PM Eastern Time, seven days a week. This includes weekends and most US holidays. Messages received outside business hours receive responses the following business morning.

Monday – Sunday: 12:30 PM – 10:00 PM Eastern Time
Phone response time: Immediate during business hours
Email response time: Typically same-day, within 24 hours max
Live chat response time: Under 2 minutes during business hours
After-hours messages: Response first thing next business morning

What We Can Help With

Our support team handles the full range of ProCannabis customer inquiries. Whether you're placing your first order or managing an ongoing account, our team can help with any of the topics below.

Product recommendations: Best cannabinoids, brands, and formats for your needs
Dosing guidance: Starting doses for THC, CBD, THCA, Delta-8, HHC, THCP products
Order status and tracking: Shipment updates, delivery estimates, missing packages
Shipping restrictions: State-by-state legality of Delta-8, HHC, THCP, smokable hemp
Returns and refunds: Damaged shipments, incorrect items, return process
Lab reports (COAs): Certificate of Analysis requests for specific product batches
NYC same-day delivery: Delivery zones, cutoff times, driver contact
Loyalty program: Points balance, redemption help, referral tracking
Payment issues: Card declines, alternative payment options, billing questions

Quick Contact

Call or text for immediate assistance

Call (646) 685-3977 Email Us

Frequently Asked Contact Questions

What are ProCannabis customer service hours? +

ProCannabis customer service operates 12:30 PM to 10:00 PM Eastern Time, seven days a week including weekends and most US holidays. Phone, email, and live chat are all available during these hours. After-hours messages receive responses the following business morning.

What's the fastest way to contact ProCannabis? +

Phone is the fastest — call or text (646) 685-3977 during business hours for immediate response. Live chat is second fastest with under 2-minute response time. Email is best for detailed questions requiring documentation and typically receives same-day response during business hours.

Can I text ProCannabis instead of calling? +

Yes. Text (646) 685-3977 during business hours (12:30 PM – 10:00 PM ET) and our team will respond promptly. Text is ideal for quick order updates, tracking questions, or product recommendations without a full phone call.

Where do I find product Certificates of Analysis (COAs)? +

Every product page on ProCannabis includes a link to that specific batch's third-party Certificate of Analysis. If a COA link is missing or you need documentation for a specific batch you've received, email procannabisnyc@gmail.com with your order number and product name — our team will send the batch-specific COA within 24 hours.

How do I return a damaged or incorrect order? +

Contact us within 30 days of receiving your order. Email procannabisnyc@gmail.com with your order number, photos of the damaged or incorrect items, and a brief description of the issue. Our team responds with a return authorization or replacement within 24 hours. See our Shipping and Returns policy for full details.

Do you offer wholesale accounts or bulk pricing? +

Contact procannabisnyc@gmail.com with "Wholesale Inquiry" in the subject line. Include your business type, expected order volume, and specific products of interest. Our team responds with wholesale program details, minimum order requirements, and available pricing tiers within 1-2 business days.

Can I get NYC same-day delivery help? +

Yes. NYC same-day delivery is available on orders $100+ across Brooklyn, Queens, Manhattan, and the Bronx. Order by 2 PM Eastern for same-day arrival. Call or text (646) 685-3977 for delivery time estimates, driver coordination, or delivery zone questions. See our NYC Same-Day Delivery page for full details.

Do I need to create an account to contact ProCannabis? +

No account required. Phone, email, and live chat are open to anyone. However, if you have an existing order, providing your order number speeds up support for status updates, returns, or refunds.

This page was reviewed by the ProCannabis Customer Support Team. Last updated July 2026. Business hours and response times are current as of publication date and may vary during holidays.